Legal

Privacy Policy

Effective date: January 1, 2024

Idrak Gateway ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We collect information you provide directly to us, such as when you submit a project inquiry, contact us by email, or otherwise communicate with us. This may include:

•Contact information — name, email address, phone number, and company name.

•Project details — descriptions of your project requirements, budget range, and timeline.

•Communications — records of correspondence between you and Idrak Gateway.

We also collect certain information automatically when you visit our website, including IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected via standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

•Respond to your inquiries and provide the services you request.

•Communicate with you about projects, proposals, and ongoing engagements.

•Send administrative information such as confirmations and updates.

•Improve and optimize our website and services.

•Comply with legal obligations and enforce our agreements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Information Sharing

We may share your information in the following limited circumstances:

•Service providers — We may share information with trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting, email delivery). These parties are contractually obligated to keep your information confidential.

•Legal requirements — We may disclose information if required by law, court order, or governmental authority.

•Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

For project inquiry data, we typically retain records for up to 3 years following the conclusion of an engagement or the last point of contact. You may request deletion of your data at any time by contacting us at [email protected].

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

We use:

•Essential cookies — required for the website to function correctly.

•Analytics cookies — help us understand how visitors interact with our site (e.g., pages visited, time on site).

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

•Access — Request a copy of the personal data we hold about you.

•Correction — Request correction of inaccurate or incomplete data.

•Deletion — Request erasure of your personal data, subject to certain exceptions.

•Objection — Object to the processing of your data in certain circumstances.

•Portability — Request transfer of your data to another organisation.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Idrak Gateway

Email: [email protected]

Phone: +1 (234) 567-890

Address: Enterprise Technology Hub, Innovation District, Amman, Jordan

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